$89,266 a year
Full Job Description
The Tax Assessor-Collector Division Director is a vital member of the senior leadership team. As a direct report to the Chief Deputy, the Tax Assessor-Collector Division Director has oversight of the strategic planning, development, implementation, and evaluation of business and administrative functions for key business units, specifically; Human Resources, Strategic Planning, Records Management, and Administrative Support. The position provides leadership and strategic direction to other members of the Tax Office senior leadership team and works closely with Travis County’s Human Resources Management Department (HRMD) to advance county-wide HR initiatives and goals. Supervises work activities of subordinate professionals, paraprofessionals and clerical staff. The Tax Assessor-Collectors Division Director is also responsible for overseeing and developing administrative policies and procedures and to actively participate in the strategic planning activities of the division and/or department. To drive impact, the Tax Assessor-Collector Division Director must be a forward and critical thinker that operates with integrity, personal and team accountability, and functions as a leader in innovation. The percentage of time spent on the expected duties and responsibility is 30% for Human Resources; 30% for Strategic Planning; 20% for Records Management; and 20% for Administrative Support.
In addition, the position is ideal for a people-centric leader; one who establishes vision and direction; fosters and builds team confidence, and has the ability to motivate others to reach a common goal. The ideal candidate is (a)…
- Change Leader
- Relationship Builder
- Persuasive Communicator
This is a job classification within the Management job family. Directs and administers a divisional area of tax operations. Distinguished in that incumbents have management and administrative responsibilities.
Duties and Responsibilities
- Directs and administers operational activities. Manages systems, staff and equipment of a contemporary, customer-oriented service environment. Determines resources needed to meet service demands in various customer access environments. Ensures service delivery systems comply with applicable Federal, State and Local laws.
- Directs the planning, development, coordination and implementation of annual strategic work plan to achieve organizational mission statement, stated goals and objectives. Evaluates and reports on performance and develops and implements quality improvements strategies.
- Evaluates operations and makes recommendations for improvement. Handles and resolves personnel management issues, develops performance standards and measures to ensure resources are allocated effectively. Evaluates, plans and implements systems, processes and procedures to ensure office operates at maximum efficiency.
- Directs media and outreach programs and media relations. Issues official written and online publications, news releases and newsletters. Evaluates and reports on contracted information services. Produces media presentations, represents Elected Official and prepares and delivers speeches.
- Directs, manages and controls division budget. Prepares a variety of fiscal and administrative reports.
- Supervises support staff, evaluates staff job performance, coordinates, and prioritizes schedules and assignments and authorizes staff productive and non-productive work hours. Orients and trains staff.
- Directs, administers and manages mandated training. Coordinates professional accreditation course curriculum. Serves as liaison with other agencies.
- Attends and participates in meetings with other departments and agencies. Participate in professional association meetings and serves on committees and boards related accreditation activities. Represents office at meetings and in dealing with the public, public officials and other public agencies. Makes presentations. Coordinates with appropriate Elected Officials, Appointed Officials and department heads for services, as required.
- Performs other job-related duties as assigned.
Education and Experience:
Bachelor’s degree in Business Administration, Business Management, Public Administration, Government, Communications, Public Relations or a directly related field AND five (5) years of increasingly responsible program development division level experience, including four (4) years of mid- to senior level supervisory or management experience;
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Master’s degree in Business Administration, Business Management, Public Administration, Government, Communications, Public Relations or a directly related field.
Knowledge, Skills, and Abilities:
- Texas Property Tax Code, Texas Election Laws, Motor Vehicle Laws.
- Automated delivery systems in a call center environment.
- Federal, State, Local and County applicable laws, rules, regulations and guidelines.
- Management and supervisory principles, practices and techniques.
- Standard media practices.
- Adult learning principles and contemporary delivery methods.
- Standard practices in area of assignment.
- Supervisory principles, practices and techniques.
- Online computer searching and internet.
- Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
- Business letter writing, grammar and punctuation, and report preparation.
- Resolving supervisory/management issues, including planning and managing teams.
- Problem-solving and decision-making.
- Developing general and specific programs to reach certain segments of the public.
- Conflict resolution and community relations.
- Public speaking and content delivery.
- Both verbal and written communication.
- Train and supervise office personnel.
- Plan, organize and effectively direct projects.
- Develop and implement new and innovative ideas.
- Work on a wide variety of tasks simultaneously and produce timely and tangible results.
- Utilize online resources.
- Address complex issues.
- Manage time well, perform multiple tasks and organize diverse activities.
- Independently prepare correspondence, memorandums and other materials.
- Develop, analyze and interpret complex policies, regulations and procedures.
- Establish and maintain effective working relationships with departmental clientele, technical staff, state and local officials, elected and appointed officials, members of the media, representatives of outside agencies, other County employees and officials, and the general public.
Work Environment & Other Information
Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions.
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Hours: 8:00 AM to 5:00 PM Monday through Friday
Location: 5501 Airport Blvd. Austin
Department: Tax Collector
Criminal Background Check Required